Shipping & Returns
All orders are normally fulfilled within 24 to 48 hours. We currently ship to the entire United States only. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian & Alaskan residents, you may experience slightly longer delivery times). Unfortunately we are unable to process PO box and military addresses.
Standard shipping takes between 7-10 business days. If for any reason you need to receive your order in fewer than 7 business days, you can expedite the processing of your order for an additional fee. Unfortunately, we are unable to expedite shipping to our beloved Alaska, Hawaii and US territories customers.
We love the products we’ve made, and we think you will too. If you are not 100% satisfied with your purchase, you can return it for an exchange or refund. All exchanges and refunds must be returned within 30 days of receipt of your order and the item must be unused and in its original packaging. Used and damaged items are not eligible for exchange or credit.
For your convenience, merchandise purchased on our website can be returned for free if returned within the United States. To return merchandise, email us at firstname.lastname@example.org for a prepaid return label.
Customers are responsible for all additional shipping costs for returns and exchanges. Lavatools does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.